Refund policy

RETURNS, REFUNDS, AND CANCELLATION POLICY

At State of Comics, we strive to provide the best customer experience possible. As our business continues to grow and the comic book industry evolves, our policies may be updated from time to time. Please review this page periodically for any changes.

PRE-ORDER CANCELLATIONS

The comic book and collectibles industry is subject to frequent release date changes, publisher delays, allocations, production issues, shipping disruptions, distributor changes, and other circumstances outside of our control.

For non-comic pre-order items, customers may request cancellation prior to shipment or fulfillment. Approved cancellations will be refunded to the original payment method.

For comic book pre-orders, all sales become final once the Final Order Cut-Off (FOC) date has passed for the applicable title. After FOC, State of Comics has committed to purchasing inventory based on customer demand and is unable to cancel those orders.

Pre-order release dates, cover art, creative teams, solicitation information, product descriptions, variant information, and other details are supplied by publishers and distributors and are subject to change without notice. All artwork displayed before release should be considered preliminary and may change prior to publication.

State of Comics reserves the right to cancel, modify, limit, or refund any order due to publisher cancellations, distributor allocations, supplier shortages, inventory discrepancies, listing errors, pricing errors, technical issues, or circumstances beyond our control.

ORDER ERRORS AND PRICING ERRORS

While we make every effort to ensure all product information is accurate, errors occasionally occur.

State of Comics reserves the right to correct any pricing error, inventory error, product description error, variant designation error, release date error, or other listing inaccuracy at any time.

Order confirmations, payment authorizations, receipts, invoices, and payment capture do not constitute final acceptance of an order.

State of Comics reserves the right to cancel, modify, limit, or refund any order resulting from a pricing error, listing error, inventory discrepancy, technical malfunction, supplier-provided error, or other mistake in product information.

If an order is canceled after payment has been collected, the customer's sole remedy shall be a full refund to the original payment method.

RETURN POLICY

Due to the collectible nature of comic books, trading cards, Funko products, statues, action figures, graphic novels, and other merchandise, all sales are considered final unless otherwise stated.

State of Comics does not guarantee third-party grading outcomes, investment value, or future condition changes caused by handling, aging, manufacturing defects, or shipping carriers.

Graphic novels, manga, books, action figures, statues, and other merchandise may contain minor shelf wear, manufacturing imperfections, cosmetic blemishes, or packaging wear that do not qualify as defects.

If you believe an item was received significantly different from its advertised condition, please contact us at service@stateofcomics.com within seven (7) business days of delivery.

UNDELIVERABLE PACKAGES

Customers are responsible for providing an accurate shipping address.

Orders returned due to an incorrect, incomplete, undeliverable, or refused address may be subject to actual shipping costs, return shipping charges, and a restocking fee of up to 25% of the order value.

DAMAGED ITEMS

State of Comics carefully packages all shipments; however, damage may occur while a package is in transit.

Any shipping damage claims must be reported within seven (7) business days of delivery.

For shipments covered by carrier insurance, customers may be required to cooperate with the carrier's claims process and provide photographs, packaging materials, and other documentation necessary to process the claim.

State of Comics is not responsible for damage caused by shipping carriers once a package has been accepted and scanned by the carrier.

EXCHANGES

Exchanges are handled on a case-by-case basis and are not guaranteed.

If an exchange is approved, replacement inventory must be available. If replacement inventory is unavailable, store credit or a refund may be offered at our sole discretion.

Unless otherwise required by law, approved exchanges and returns may be issued as store credit.

RETURN SHIPPING

State of Comics will pay return shipping costs only when the return is the direct result of our error, including shipment of the wrong item or an item materially different from the item ordered.

Customers are responsible for all other return shipping costs.

State of Comics cannot guarantee receipt of returned merchandise and recommends that all returns be shipped using a trackable shipping method.